Accessibility statement

NORFOLK WAY ART TRAIL is part EXPERIENCE, a €23.3 million project co-financed by the European Regional Development Fund (€16 million) through the Interreg France (Channel) England Programme. It is led by Norfolk County Council and runs from September 2019 to June 2023. This website was created and is managed by a third party.

This accessibility statement applies to

This website is managed by the NORFOLK WAY ART TRAIL project team.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Navigate the website using just a keyboard
  • Navigate the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Norfolk County Council has helpful resources on AbilityNet for making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 at AA level.

However, we know some parts of this website are not fully accessible:

  • The Norfolk Assistance Scheme form has several issues that mean it may be more difficult if you’re using a screenreader or you have cognitive impairments
  • The text in some elements on the site doesn’t resize correctly
  • Many older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions
  • The waste types table may be unclear if you rely on a screenreader

What to do if you cannot access parts of this website

If cannot access please contact us via email

We aim to respond to email enquiries within three working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

All our offices are currently closed due to the coronavirus pandemic, so visiting in person is not currently possible. Please contact us via email

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

We are aware of the following areas where our site is not currently meeting the WCAG standards. We have listed the issues according to the specific WCAG standard they are missing.

Non compliance with the accessibility regulations

Disproportionate burden
We are not claiming disproportionate burden on any part of our site. This doesn’t include subdomains such as which are covered by their own accessibility statement.

Third party software and apps
This website was built and maintained by third partiy suppliers on our behalf.

Content that’s not within the scope of the accessibility regulations

Older PDFs and other documents
Any new PDFs or Word documents we publish will meet accessibility standards.

Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement
This statement was prepared on 22 September 2020. It was last reviewed on 13 December 2021